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Based on real interviews

Investigate a stalled coding-agent rollout

Find out why usage did not stick before recommending whether a customer should expand its pilot.

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The challenge

A coding-agent pilot launched through engineers' existing IDEs. Usage was high in the first week, then fell sharply and stopped recovering. The customer decides next week whether to expand or leave, and you have dashboards, event logs and access to the engineers to investigate what happened.

The headline decline is not yet an explanation. This case asks for the checks you would make before advising the customer, with each check tied to what its result would change about the decision.

What you'll practise

  • Adoption diagnosis

    Separate explanations that call for different changes to the pilot.

  • Decision-led investigation

    Connect each check to the customer's expansion decision.

Your investigation workspacePreview
Customer rollout briefCase materials included in the full challenge
Your investigation

Explain which evidence you would inspect and what each result would change.

The complete brief and feedback are included with Full Access.