AnthropicBased on real interviews
Review a support-ticket classification prompt
Find why a short production prompt produces ticket classifications that are difficult to route reliably.
Unlock with Full AccessThe challenge
A production support prompt must classify a ticket, assign its priority and write a customer reply. Its output is inconsistent enough to make downstream routing unreliable.
You inspect the actual prompt and propose targeted changes to it and the surrounding model call. The challenge is to explain how a small instruction or input-handling problem becomes an operational failure when another system depends on the answer.
What you'll practise
Task specification
Check whether categories, priorities and expected outputs are defined clearly enough.
Untrusted inputs
Assess how messy ticket content can affect the model's behaviour and downstream handling.
Explain the issue, its consequence and the change you would make.