Google DeepMind
OpenAI
SierraBased on real interviews
Review an agent that takes customer actions
Identify the product controls an action-taking support agent needs before launch.
Unlock with Full AccessThe challenge
A retailer wants its support agent to resolve requests in minutes. The proposed agent can issue refunds, change orders, apply account credit and send emails, so a mistaken decision can affect a customer's money or delivery.
Review the proposed launch design on the assumption that even a strong model will make mistakes. For each weakness, connect the potential harm to a specific product control while preserving the goal of faster support.
What you'll practise
Action risk
Connect design weaknesses to effects on real orders, accounts and customers.
Product controls
Propose specific safeguards that reduce the identified harm.
Retail-agent launch proposalCase materials included in the full challenge
Your review
Explain the issue, its consequence and the change you would make.
The complete brief and feedback are included with Full Access.